Senior Delivery Manager · 25+ Years

Amitava Nandi Majumdar

Delivery Manager & Program Leader
25+ Years Driving Delivery Excellence Across Enterprise & Government Programs

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25+ Years of Experience
15+ Organisations Served
10 Certifications
100+ Team Members Led

Background

About Me

Senior delivery leader with over two decades of experience orchestrating complex programs across IoT, cloud, telecom, and operations domains. Known for building high-performing teams, owning P&L, and delivering measurable outcomes at scale — from 40-member operations floors to government-grade IoT infrastructure.

Academic Background

🎓 Bachelor of Commerce (Hons.), 1996

Gauhati Commerce College, Gauhati University, Assam

PMP Certified Six Sigma Green Belt Six Sigma Yellow Belt

Key Highlights

  • Senior delivery leader with over two decades of experience orchestrating complex programs across IoT, cloud, telecom, and operations domains.
  • Known for building high-performing teams, owning P&L, and delivering measurable outcomes at scale.
  • Managed operations from 40-member floors to government-grade IoT infrastructure.
  • Deep expertise in CxO stakeholder communication and regulatory engagement.
  • Proven track record in Mergers & Acquisitions — compliance, legal, and audit management.

Career History

Work Experience

Delivery Manager

HKRP Innovations Pvt. Ltd.

Nov 2025 – Present
  • End-to-end delivery of IoT & SCADA energy monitoring programs across utilities, manufacturing, and commercial portfolios.
  • Owner/Portfolio Management: Roadmaps, release planning, OKRs, and RAID governance.
  • CxO stakeholder communication, steering committees, and utility/regulatory engagement.
  • Currently working with MNRE (Ministry of New and Renewable Energy) on state-level energy platforms.

Pre-Sales Manager

RyDOT Infotech Pvt. Ltd.

Jul 2022 – Oct 2025

  • Engaged with government projects, liaising with officials on floated tenders.
  • Led Pre-Bid Tender meetings and client interactions to drive new business.
  • Coordinated internal development teams for smooth IoT-based project delivery.
  • Led end-to-end installation and implementation of IoT-based solutions.

Project Manager

Minfy Technologies

Mar 2021 – Jun 2022
  • Agile framework delivery with regular executive-level status reports.
  • Managed cross-functional engineering teams, vendors, and recruitment.
  • Handled escalations and timely resolution of priority issues.

Sr. Project Manager

VFS Global

Feb 2018 – Sep 2020
  • End-to-end project implementation and rollout at enterprise scale.
  • Managed cross-functional engineering teams, vendors, and recruitment.
  • Provided regular executive-level status reports and handled escalations.

Project Manager

Nice Interactive Systems

Jun 2016 – Sep 2017
  • Managed projects across EMEA for recording and workforce management solutions.
  • Coordinated Professional Service Engineers, ensuring all timelines were met.
  • Disaster recovery planning to ensure uninterrupted project execution.

Project Consultant

Iron Mountain India

Feb 2015 – Jan 2016
  • PAN India project implementation for critical document and media storage.
  • Involved in Mergers & Acquisitions — compliance, legal, and audit management.
  • Onboarded new accounts end-to-end with full setup and compliance adherence.

Project Manager

Amdocs

Oct 2008 – Nov 2013
  • Managed Service Desk operations with a direct span of 35–100+ resources.
  • Implemented Managed Services for Liberty Global (Netherlands) and other global accounts.
  • First to implement Lean in Cluster C T20; drove multiple Kaizen improvements.

Sr. Team Manager

Dell International

Apr 2007 – Oct 2008
  • Technical Support Specialist and Resolution Specialist for US clients.
  • Topped Q3 in Customer Experience scores.
  • Mentored team members with IDPs and developmental action plans.

Sr. Team Leader

Fidelity Investments

Aug 2004 – Apr 2007
  • Led a team of 12 in Transaction/Finance Operations (Health & Insurance).
  • Transitioned major client processes — General Motors and Bank of America.
  • Completed four Kaizen Quick Hit projects in six months.

Team Leader

HCL Technologies

Jan 2002 – Aug 2004
  • Handled a team of 40 associates for US and UK-based transaction processing.
  • Developed a "Queue Management Tool" for smooth process delivery.
  • Maintained SLA standards and weekly quality reporting.

Assistant Manager

Dialnet Communications Ltd.

Mar 1997 – Dec 2001
  • Grew from Team Member to Assistant Manager.
  • Trainer for Siemens ACD Server and Computer Telephony Integration.
  • Single point of contact for clients; handled escalations and shift planning.

Recognition & Credentials

Achievements

🏅

Certifications

  • PMP Certified
  • Six Sigma Green Belt — Process Improvement
  • Six Sigma Yellow Belt — Process Conformance (DMC)
🏆

Awards

  • Lean Award — Amdocs
  • Best Leader Award — HCL Technologies
  • Certificate of Excellence — HCL Technologies
  • Customer Service Award — HCL Technologies
  • Best Employee of the Year — Dialnet Communications (2000)
  • You Have Earned It — Best Team, Fidelity Investments
  • Best Quick Hit Award — Kaizen Project, Fidelity Investments
  • Letter of Appreciation — HCL Noida (2003)
⭐

Recognition

  • Emergency Response Team — Nice Systems
  • Handled critical incidents and ensured minimal service disruption
  • Coordinated with cross-functional teams during high-priority escalations
  • Supported rapid issue resolution to maintain operational continuity

Capabilities

Core Expertise

01

Delivery & Program Management

02

Stakeholder & CxO Engagement

03

P&L Ownership

04

Team Building (100+ resources)

05

Agile & Lean Governance

06

OKRs & RAID Management

07

Mergers & Acquisitions

08

Disaster Recovery Planning

09

IoT & SCADA Systems

10

Cloud Computing (AWS)

11

Serverless Technologies

12

OT/IT Integration

13

Release Management

14

Service Desk Operations

15

Records & Data Management

16

SLA & Compliance Management

17

Six Sigma (Green Belt)

18

Kaizen / Continuous Improvement

19

Risk Assessment & Mitigation

20

Client Servicing & Escalation

21

ITIL Framework

Let's Connect

Open to New
Opportunities

Senior delivery leader orchestrating complex programs across IoT, cloud, telecom, and operations domains.

Send an Email
📧

Email

amitava.nandi.majumdar@gmail.com
📞

Phone

+91 9903881147
📍

Location

Kolkata, India